What a criminal shame. THE best and most prestigious, historic hotel on the island, closed indefinitely "for refurbishment" but with no work being done, whilst they argue over trying to turn it into an americanised golf time share! No consideration for its pedigree or heritage. An EXCEPTIONAL hotel, that at present has lost its direction
The rooms were clean and the location was nice. Make sure you secure your money though. One of their staff took $70 from my wife’s suitcase. I reported it to the desk, and they said they would get to the bottom of it and contact me. They never contacted me again. This was about 3 years ago. As nice as it was, I’m not sure if I’d be willing to stay again if I can’t trust them to keep my stuff safe.
The hotel was shutdown in 2020 and Google Maps has been notified multiple times but to no avail. Don’t believe Google Maps as an information source
The most amazing experience of my life. Pascoal and Michael, Sophia and all the Staff blessed us daily with extraordinary service. The Gold Package 5th floor service was incredible. The beach is super exclusive, tropical paradise.
This review is long overdue, my family stayed at this Fairmont years ago. The staff was amazing, especially housekeeping. Every night we came back to a spotless room and the ladies took extra care with my daughter's stuffed animals; lining them up along the bed. We had beach access to one of the most picturesque beaches in the world: horseshoe bay. I hope this hotel is able to open up in time for summer, we'd love to return.
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