Hamilton Princess & Beach Club – A Fairmont Managed Hotel

76 Pitts Bay Rd, Pembroke HM 08, Bermuda

About Hamilton Princess & Beach Club – A Fairmont Managed Hotel

4.6 / 5

from reviews

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    Herb Klein
    -
    July 09, 2024

    I've never been to a hotel with such a friendly staff. The pools, beach and restaurants on site were fantastic. I would have given five stars but there was an issue with our room's air conditioning. The condensation built up and water droplets fell all night. The drip, drip made it hard to sleep. I flagged it for the staff, and I believe the tried to correct the issue but without success. I think the hotel could do a much better job of promoting itself when everyone checks in. We picked up some good ideas by briefly seeing activities on the screen in the elevator. There was a QR code about 6-1/2 feet off the ground at the adult pool. The QR codes should be more accessible and appear at more places around the property. Definitely one of the best vacations our family has every had.

    Michele
    -
    May 22, 2024

    My family had a wonderful time at the resort this week. While the experience was great overall, I cannot say enough about the “Gold Lounge”. It was perfect for 3 constantly hungry teenagers - there was so much food and it was very good. More importantly, the staff (each of them) was exceptional - so helpful and caring. They form genuine relationships with guests, many who they have known for years. They engage in meaningful discussions with you or if you prefer, simply make sure you have everything you need. They and the Gold amenities were the highlight of the trip. From a practical standpoint, we more than covered the additional cost with the drinks (available all day) and the food, which seemed endless (breakfast, tea, appetizers, and dessert). But again, the staff made it a truly special vacation.

    S
    -
    June 05, 2024

    Jaime at the Kid's Club was the highlight of our stay. She was wonderful with our daughter - engaging, fun, and warm. Just amazing at her job. Hotel location is great, beach club is great (20 minute shuttle). Room was very spacious, but a little outdated. Great infinity pool that is kid-friendly. Service was fantastic, except for one room service, the person taking our order was obnoxious, but will give her a pass as everyone else was gracious and helpful. Nice to be able to walk to town for meals, to catch the ferry, and to shop.

    Steven Abigail
    -
    May 26, 2024

    This is a good hotel, not a great one. Service is not very good in the restaurant or bar but should be expected either way with a mandatory 17% tip added. There is no incentive to provide outstanding service, so what you get is mechanical, transactional service. Good, just not great. The adult pool was nice albeit the kids’ pool was much nicer with better views but much more crowded. The WiFi was poor throughout our stay. I had a hard time streaming or downloading emails. Walking through the resort, signal was shoddy. The food was average in restaurants. Just nothing wow. Pricey food and $9 for a large bottle of mineral water. One example of poor food was my fish tacos. The fish itself in the tacos was very dry and when I told them, I didn’t even get an “I’m sorry.” Our desserts were delicious. The shuttle to the beach was nice. The beach area was very nice. Great beach, no waves. Good service. Rooms are dated. The shower configuration is awkward. You have to get all the way in to turn on the water and risk getting hit with cold water as the enclosure doesn’t move. The housekeeping staff were all super friendly and kept the room spotless. Asking for extra water, coffee pods or whatever was no issue and they were all so, so friendly. Best service in this hotel.

    Faye Brewster
    -
    July 08, 2024

    We had a lovely experience at the Hamilton Princess recently. The warmth and caring in the gold lounge by Rolly and Pasquale was one of the highlights of our vacation. They went above and beyond to make us feel cared for and even made us laugh with magic tricks for the kids. There were 12 people in our group and everyone was happy with the service and are already talking about our next vacation there.

    Hamilton Princess & Beach Club – A Fairmont Managed Hotel

    Our Address

    76 Pitts Bay Rd, Pembroke HM 08, Bermuda

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