Rosedon Hotel Bermuda

61 Pitts Bay Road, Pembroke HM 08, Bermuda

About Rosedon Hotel Bermuda

4.7 / 5

from reviews

Is this your business?

    Robbie Acres
    -
    February 20, 2024

    Regrettably, my visit to this restaurant resulted in one of the most disappointing dining experiences I've encountered, both locally in Bermuda and internationally. Despite the anticipation of a pleasant meal, the service fell significantly short of expectations. One of the primary issues was the unrequested addition of top-shelf spirits to our cocktails, a practice that not only inflated our bill unexpectedly but also deviated from our original orders without prior consent. This practice, which could be perceived as misleading, was compounded by the restaurant's refusal to adjust the service charge in light of the poor service received. Efforts to address these concerns with the staff were met with an unexpectedly confrontational stance. Rather than engaging in a constructive dialogue to resolve the matter, I was informed that any further inquiries would result in the authorities being contacted. This response was not only disproportionate but also detracted significantly from the dining experience, leaving a lasting impression of hostility rather than hospitality. I had hoped for a resolution that acknowledged and rectified the service shortcomings. Unfortunately, the encounter was marked by a lack of understanding and flexibility, elements crucial to customer service and satisfaction. In light of these experiences, I cannot recommend this establishment. Potential patrons should be wary of the possibility of unexpected charges and a less-than-welcoming response to legitimate service inquiries. It's disheartening to relay such a negative experience, but I believe in the importance of informed choices when it comes to dining out.

    Michelle Rudolph
    -
    December 08, 2023

    During my recent stay at the Rosedon Hotel, I enjoyed its quaint and charming ambiance, just a short walk from downtown Hamilton. The staff's warm hospitality created a welcoming environment, and the on-site restaurant left a lasting impression with its delectable dishes crafted from fresh, local ingredients. Thank you, Rosedon team, for a lovely stay!

    Elizabeth Candelori
    -
    August 17, 2023

    This hotel is the definition of boutique hotel. With only 20 rooms, it made for a quiet and delightful stay for my husband and me. After checking out of a nearby resort, due to various negative reasons, we couldn't have been welcomed to a better hotel, by friendly staff, which had a great atmosphere, with impeccable grounds. The staff in every capacity of this property was superb. The housekeeping was awesome; the room was all but sterile and all of our requests (which were minimal) were taken care of immediately. Our dinner at Huckleberry was amazing, our time at the pool, which we mostly had to ourselves, was enjoyable, the ease of having arrangements made for transports, reservations, and anything else we asked for was phenomenal. We were so happy we made the choice to move accommodations at the last minute; we couldn't have had a better trip once we made that decision. The location was also perfect. We felt like we were in a secluded part of the island, which was only steps away from Front Street. As you can tell, we're tickled with this hotel and cannot wait to come back!

    Adam
    -
    August 28, 2023

    My wife and I were visiting from the US. The Rosedon was our haven after having a not-so-great experience at a vacation rental. The staff is phenomenal. The grounds are beautiful. We were in their smallest room- it still had plenty of space. Everything was strategically placed for comfort and convenience. It was one of the most comfortable and cleanest rooms I have ever stayed in. The room was also very quiet. We loved the location. It was so easy to get anywhere on the island from the hotel. We walked and took public buses everywhere (Front street, Horseshoe Bay) and loved it. What else could you ask for? The Rosedon saved our trip. Next time we visit Bermuda we will not hesitate to book our stay at the Rosedon.

    Adrian Wilson
    -
    September 04, 2023

    Absolutely beautiful! Tranquility! Only about a 10-15 minute walk into town. This was our first time staying here and definitely will stay here again next year! We love Bermuda and have been visiting for 13 years now.

    Rosedon Hotel Bermuda

    Our Address

    61 Pitts Bay Road, Pembroke HM 08, Bermuda

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