The grounds were gorgeous, views were astounding, the entire place was immaculate ! The service was second to none, especially Natalie and Vlad at the pool - they were pretty amazing people ! Having the rental cars on site was a big plus for us as well. The hotel never felt over crowded. Although we did not have our children with us, it was very family friendly. Breakfast outside on the large balconies were unforgettable. The entire island felt safe with friendly people everywhere. Bermuda is awesome !
Breathtaking views, modern, well thought out style. Very high quality of food served in paradise. Sitting outside for a meal or by pool with the waves crashing below you transports you to a better place. The moonlight picture below was from our dinner table next to the ocean - looked more CGI than real. Service level was impeccable - Michelle the concierge helped us plan some memorable days. The staff at the pool was outstanding. Rooms were large with large balconies with couches and loungers. The Loren folks know what they are doing. We will definitely be back.
We would highly recommend The Loren to anyone looking for a relaxing and luxurious getaway! The hotel is absolutely beautiful and the service is top-notch in every way imaginable. The staff addressed us by name after our first day and truly went out of their way to make sure our stay was extra special. The hotel is on the smaller side, but that gave it a much more intimate feel and it never felt crowded at all, even though I think it was pretty full. The room was beautiful and the food was very good. We have stayed at some very high end resorts before and The Loren ranks amongst the best we have ever been to!
My family and I had a terrible stay at the Loren this past week. At the time of booking we informed the hotel of our allergies and in doing so expected that they would thoroughly clean and inspect our room prior to our arrival. However, the room we were placed in (room 214) had a severe mold and moisture issue. Pictures are attached here. When we notified the front desk they immediately offered a dehumidifier. This to me indicates that they knew they had an issue in that room, but they were simply hoping we would not notice or complain. We declined the offer of the dehumidifier and insisted that the hotel place us in a safer room because no one should occupy a damp room infested with mold. My family and I were then moved to another room in the villas section of the hotel in the middle of the night. We were told we could only stay in that room for one night. On awakening the next morning there was no plan to address our room situation or the mold/moisture problem and we actually had to seek out hotel management. The manager first claimed there was no other available room, but then attempted to place us in the room next to the mold infested room where we could already see similar signs of mold starting to appear. We refused this room and requested to speak with the hotel’s General Manager. We were told she was on calls and not free to speak with us. Finding this response simply unacceptable we emailed the Chief Operating Officer of the hotel and then magically not only was the General Manager available to speak with us but they had an available room on the other side of the property away from the mold wing. The General Manager took no accountability for the state of the room 214 and the hotel’s lack luster response to ruining our vacation. She informed us that they could make a call to the Rosewood but made no mention of who would pay for such a stay. We declined to change hotels as this would make the fourth move in a matter of days and we were just too tired from it all and wanted this trip to end since it was already ruined. Seeing how angry we were she offered to credit us for one night of our stay. Further, after being pressed, she assured us that room 214 would be taken off the market and they would rectify the mold issue. We note that the room next to room 214 that was shown to us (that was starting to show similar signs of mold) was occupied during our stay, so hope those guests are well. I am taking the time to post this review because I sincerely hope the hotel does in fact properly remediate their mold and moisture problem because there are families with young children who visit this property and I would hate to think of a child or someone with respiratory issues being placed in room 214 or any room that has a mold and moisture issue. If you happen to visit this property in the future please do yourself a favor and look up at the ceilings and air vents and pay attention to any signs of dampness on the walls and smell in the room. If something doesn’t seem right please speak up and document the issue with pictures. In any event I do believe an Environmental Health Officer needs to pay this property a visit because guests at the property should be assured they are not endangering their health and safety by staying there.
I can't tell you how much I enjoyed my stay at The Loren! From the moment we arrived, the staff welcomed us and Cori, Taryn and team made our trip unforgettable. The room was beautiful with a spectacular view of the ocean, the food and drinks were excellent, and the pool and beach were gorgeous. But what really stood out was the service. It is very easy to see whyThe Lauren is a five-star hotel! I highly recommend this hotel if you are looking to just relax and rejuvenate in a beautiful setting. I can't wait to return.
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